Enforcement and appeals
In effect from 29 August 2026. This page describes what happens to content that breaks the community guidelines, what you are told about it, and how to contest a decision.
Where a video can be
- Waiting for review. Screened, not yet approved. Not public. This is where a video sits when the automated screen was unclear, incomplete, or could not see enough — caution, not suspicion.
- Published. Screened and approved by a person.
- Refused. A person decided it breaks a rule. Not public, and this is the decision you can appeal.
- Removed. Taken down after publication.
- Quarantined. Reserved for child sexual abuse and exploitation and for intimate images shared without consent. No transition leads out of it: it cannot be appealed, cannot be restored, and is not shown in the ordinary review queue.
What you are told
When a decision goes against your video you are told the video, the outcome, and a reason code from a fixed published set. You are never given a reviewer's identity, a confidence score, an evidence timecode, or anything about who reported you.
For quarantined material the reason is withheld deliberately. Confirming which signal fired would tell somebody how close they came, and that is not information Riluno hands out.
Appealing a refusal
If your video was refused, you can appeal it once, from the app or the website. Only the person who uploaded it can appeal it.
- An appeal is reconsidered by a person, not by the automated screen that may have raised it.
- While the appeal is open the video is not public. An appeal is not a republication.
- One appeal per decision. Once an appeal is denied, that decision is final. If the video changes, that is a new upload and a new decision.
- Quarantined material cannot be appealed. That is a property of the state, not a decision a reviewer makes.
What happens to reports
A report opens a case against the item and puts it in front of a person. Reports never remove anything on their own, and volume changes nothing: ten reports and one report reach a human the same way. A reviewer may withhold the video, remove it, or close the case with no action.
You are told your report was recorded. You are not told what was decided, because that would confirm to a reporter what a stranger posted and what happened to them.
Enforcement against accounts
An account can be suspended. Suspension does three things at once: the account can no longer sign in, every session it currently has is ended, and everything it has published is taken out of public view. It takes effect immediately rather than at the next sign-in.
A suspension is recorded with who imposed it, when, and why. It is reversible: an account can be reinstated, and the sign-in works again from that moment.
Reinstatement does not republish your videos. Putting them back is done individually by a person. The reason is that a video withdrawn by a suspension and a video removed on its own merits look identical afterwards, and restoring everything blindly would put back something that was taken down for its own reasons.
Suspension is not a finding about any particular video. Withdrawing your work does not change the decision recorded against it, so a video that had been approved is still an approved video that is not currently public.
What still does not exist: there is no automatic strike count. Nothing suspends an account without a person deciding to. That is deliberate for now — an automated ban needs an appeal route built for it, and building the mechanism before the policy is how people end up unable to contest a decision no human made.
If something is wrong
Content decisions: abuse@riluno.org. Copyright: copyright@riluno.org. Digital Services Act matters: dsa@riluno.org. Child safety: child safety standards.
Related: the community guidelines, the copyright policy, and the terms.