Riluno support

Choose the contact route that matches what you need. Using the specific address for safety, copyright, or privacy helps your message reach the right review path.

Account and general help

For help with your account, signing in, or using Riluno, email hello@riluno.org.

We aim to reply within 3 working days.

You can also read how to delete your account.

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What to include

To help us find the problem, write:

• the link to the video, or the session's name;
• the time it happened, with your time zone;
• what you expected, and what happened instead.

Never send your password or a sign-in code.

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Safety and abuse reports

To report content, conduct, or another safety concern, email abuse@riluno.org.

Before reporting, you can review the community guidelines and learn how Riluno handles enforcement and appeals.

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After a report or an appeal

1. Your report or appeal is recorded.
2. A person reviews it.

The enforcement and appeals page explains what you are told afterwards, and what you are not.

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Health information

General information, not medical advice. Talk to your doctor before changing any treatment.

In an emergency, call your local emergency number (112 in the EU).

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Copyright and other rights

For copyright notices and related rights questions, email copyright@riluno.org and review the copyright policy.

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Privacy and data rights

For privacy questions or a data-rights request, email privacy@riluno.org.

The data-rights page explains the available request routes and what information is needed.